Shipping Information

We are excited for you to receive your new bag. We are committed to providing a seamless shopping experience, from the moment you place your order to its safe arrival at your doorstep.

Shipping within KSA

• Shipping Carrier: We partner with [e.g., Aramex, Saudi Post, SMSA Express] to ensure reliable and efficient delivery across the Kingdom of Saudi Arabia.

• Delivery Time: Orders are typically processed within 2-3 business days. Once shipped, delivery usually takes 3-5 business days.

• Shipping Costs:

  • Standard Shipping: A flat rate of 25 SAR will be applied to all orders.

  • Free Shipping: We offer complimentary shipping on all orders over 500 SAR.

• Tracking: Once your order is dispatched, you will receive an email or SMS notification with a tracking number so you can monitor your package's journey.

International Shipping

Currently, we only ship within the Kingdom of Saudi Arabia. We are working to expand our shipping capabilities and hope to serve our international customers in the future.

Important Notes

• Customs and Duties: All prices shown on our website include VAT.

• Address Accuracy: Please ensure your shipping address is correct and complete at checkout to avoid any delays. We are not responsible for packages that are delayed or lost due to incorrect or incomplete addresses.

• Holiday and Peak Seasons: During public holidays and peak sale periods, please be aware that shipping times may be slightly longer than usual. We appreciate your patience during these times.

If you have any questions about your order's shipping status, please do not hesitate to contact us at info@ozlem.shop.