Return

Our Return Policy

We want you to be completely happy with your new bag. If for any reason you are not satisfied, we will gladly accept returns for store credit or exchange within a specific number of days from the date of delivery.

 

How to Initiate a Return

 

  1. Contact Us: To start the return process, please send us an email at info@ozlem.shop within 7 days of receiving your order.

  2. Provide Details: In your message, please include your order number, a brief reason for the return, and a photo of the item to confirm its condition.

  3. Return Approval: Once your request is reviewed and approved, we will provide you with the return address and instructions for shipping the item back to us.

 

Conditions for Return

 

To be eligible for a return, your item must meet the following criteria:

  • It must be in the original, unused condition with all tags attached and in its original packaging.

  • The item must be free of any signs of wear, damage, or use.

  • The return must be initiated within the specified return window.

We reserve the right to refuse a return if the item does not meet these conditions.

 

Refunds & Store Credit

 

  • Store Credit: Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, we will issue you store credit for the full purchase amount, which can be used for any future purchase on our website.

  • Exchanges: If you wish to exchange your item for a different one, please let us know when you contact us. We will guide you through the process of using your store credit to purchase a new item.

Please note: We do not offer cash refunds. All returns will be processed as store credit.

 

Shipping Costs

 

The customer is responsible for all shipping costs associated with the return. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If you have any questions about our return policy, please do not hesitate to contact us. We are here to help and ensure you have a wonderful shopping experience.